Frequently Asked Questions

Everything you need to know about shopping with Flattered

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while express options are available at checkout.

How do I return or exchange an item?

We offer a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by destination and are calculated during the checkout process.

What should I do if my item arrives damaged?

We apologize for any inconvenience. Please contact our customer support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement or full refund immediately.